Return & Exchange Policy

Your satisfaction matters to us. If you’re not completely happy with your purchase, we offer a 30-day return window from the date of delivery.

Eligibility

To qualify for a return, items must be:

Completely unopened and unused
In original, brand-new condition
With all original sealing films, packaging, gaskets, labels, and accessories fully intact

Due to cosmetic hygiene and safety standards, we cannot accept returns on any product that has been opened, unsealed, used, or contaminated. Products showing broken seals, opened caps, surface dirt, formula leakage, oxidation, or storage damage are not eligible for return or exchange.

Customized products, personalized samples, and final sale items are strictly non-returnable.

How to Initiate a Return

Submit a return request through our official website with your order number and reason for return. Once approved, you’ll receive a return authorization number and detailed shipping instructions.

Return Shipping

Customers are responsible for return shipping costs and transit risks, unless the item arrived defective, damaged in transit, incorrectly shipped, or missing accessories due to our error. We strongly recommend using a trackable, shockproof shipping service and restoring the original protective packaging to prevent secondary damage.

Refunds

Once we receive and inspect the returned item, refunds are processed within 3–5 business days to the original payment method. Final arrival time depends on your bank’s processing procedures.

Exchanges

We do not offer direct product exchanges. Eligible returns will be refunded as store credit, which you can use to place a new order for a different item.

For further questions, please visit our FAQ page or contact us directly.