FAQ

Frequently Asked Questions

Are these products suitable for all skin types?

Yes! Our formulas are designed to work with most common skin types — dry, oily, combination, and normal. We avoid harsh or irritating ingredients, so even those with sensitive skin can use our products with confidence. Each product focuses on core daily skincare functions like hydration, oil control, and soothing, without overloading your skin with unnecessary actives.

Are the formulas safe and non-irritating?

Absolutely. All our products are free from harsh alcohols, artificial dyes, excessive fragrances, and harmful chemical additives. Our plant-based, mild formulas meet international cosmetic safety standards and undergo thorough microbial testing and stability verification before reaching you.

Can these products help with common skin concerns?

Our daily skincare range targets the most common skin issues: dryness, post-cleanse tightness, excess oil, dull tone, and sensitivity. With consistent use, you can expect a more balanced, smooth, and resilient complexion over time.

Will the product look exactly like the photos?

We professionally photograph and color-calibrate all product images to accurately represent the real item. Minor visual differences due to screen settings, lighting, or shooting angle are normal and do not affect the product’s quality, formula, or performance.

Can I cancel or modify my order after payment?

You may request a cancellation or modification within 12 hours of placing your order, as long as it hasn’t entered the packing or dispatch stage. Once warehouse processing begins, we’re unable to make changes to ensure smooth logistics operations.

What if my order arrives damaged or leaking?

We’re sorry to hear that! If your order arrives with broken bottles, leaking product, or damaged packaging, please contact us within 48 hours of delivery with clear photos of the issue. We’ll review your case promptly and work with you on a solution in line with our Return & Exchange Policy.

How long does shipping take, and how do I track my order?

Domestic orders typically arrive within 4–7 business days after processing. International orders generally take 10–18 business days, depending on customs clearance and local delivery. Once your order ships, you’ll receive an automatic notification with a tracking number so you can follow your package in real time.

How should I store my skincare products?

Store all products in a cool, dry, well-ventilated area away from direct sunlight and humidity. Always close caps tightly after use to prevent contamination, and use products within their stated shelf life for the best results.